Q. What's your return policy?
A. Please visit our store policy page.
Q. Can we call you on the phone?
A. Yes! If you need help placing an order or have a question that you can't find on our website, we'd be happy to help. It is best to reach us at 1-855-900-BUZZ (2899) from 10 AM to 6 PM Mountain Standard Time, Monday through Friday.
You can also get help through our Live Chat system, and through e-mail 24 hours a day at firstname.lastname@example.org.
Q. I run/work for a charity organization and was wondering if you could donate products for our event/cause.
A. We would love to help everyone with their good cause. Unfortunately, our marketing budget is very limited and we can only fulfill a very small fraction of requests we receive. You can feel free to direct your donation request to our Marketing Director Steve, at email@example.com for consideration.
Q. Are there any non-organic ingredients used in Bubble & Bee products?
A. We develop all of our products to have as much organic content as possible. However, industry-wide, some products are impossible to make 100% organic. The vast majority of ingredients that Bubble & Bee use are USDA certified organic. There are some exceptions. For a full chart of our products and level of organic certification, visit this page. We challenge anyone to find a company that's more knowledgeable, honest, and transparent about their "organic" / "natural" products than Bubble & Bee Organic.
We have extensively researched and have only allowed one synthetic ingredient in our products. Decyl polyglucose is contained in our salt scrubs. Decyl polyglucose is a naturally-derived surfactant (from corn and sugar) that has no known or suspected side effects. As opposed to other synthetic surfactants (surfactants are substances that foam and clean), it doesn't have any contamination concerns, it's highly biodegradable, and it's so gentle it can come in contact with skin at full strength. (We tested it, too!) It currently is awarded a 0 risk score on the Environmental Working Group's Skin Deep website, so we use it when we want to make bubbles where soap won't. At Bubble and Bee, we always want you to have choices. If you choose not to have a product with decyl polyglucose, you can use our bath salts instead of our salt scrubs. (Read more about our organic certification here.)
Q. Does your deodorant work?
A. Yes! Absolutely. But what works for some, doesn't work for others. It's all about finding the right blend for your body chemistry. Your search for a truly natural deodorant that works ends with us! If the first one you try doesn't work for you, let us know and we'll replace the product with another scent until you find something that works for you. We've offered this guarantee since the beginning, and so far we literally have a 96% success rate! Please read our deodorant return policy here.
Q. Conventional deodorants and anti-perspirants make my underarms break out. Will yours do the same?
A. Our deodorants have a very, very, very, high success rate when it comes to reactions. We have numerous stories of people who always had a problem with deodorants until they tried ours. Our products are non-irritating, gentle, natural, and effective. Of course, we can't guarantee that everyone isn't allergic to every ingredient we use; that would be impossible. And some underarm rashes are caused by underlying medical conditions; of course no product other than a drug can help with that. That said, we feel confident that you will find a product from our wide variety that will work just for you. Need help choosing? Visit this page.
Q. What's your strongest deodorant? Can you recommend one for me/my family member?
Please visit our deodorant choice help page.
Q. I want to carry your products in my store. Do you sell wholesale? Can you send us samples?
A. We love adding new retailers to our list. If you are a brick-and-mortar store in the US, please send an e-mail to info @ bubbleandbee.com (omit spaces) for a wholesale application. We cannot export wholesale orders outside the US and currently do not sell to online retailers. For a current list of retailers that carry our products, visit this page. After we receive your wholesale application and approve your account, you may purchase samples at wholesale price before you place your full order. We do not have free samples to send out; everything we make is made by hand. Our goal is to bring to you the freshest product possible, so we make everything in small batches. We don't have mass-produced one-time pouches for sample use. When you place your wholesale
Q. Why are your products not in a store near me?
A. It is up to each and every store to decide which products they carry. The number one way we can get in to a store is by customer demand. Please ask your local independent health food store, boutique, or salon to carry our products; we'd be delighted to be there! In the meantime, we offer low-to-no-cost shipping on our website!
For a detailed explanation of why we're not carried in a lot of corporate chain stores, check out this article.
Q. Can you give me your opinion on a product, brand, or ingredient?
We recommend that you do your own ingredient sleuthing, and we offer many resources to help. Visit our Chemical of the Day blog for an extensive database of detailed information about ingredients. We also offer these articles, and our B&B blog for more information and helpful tips. If you have a question about an ingredient, request a Chemical of the Day article here. When looking for products, the cream of the crop can be found here on the Organic Consumers Association Coming Clean Campaign page. These are companies like us who have achieved organic certification. (Do note, though, that you should still read ingredients, as not all offerings from all companies are organic.)
Q. Do you use lye in your soap?
A. There is no way to make soap without the use of a strong alkali. Bar soaps typically use lye and liquid soaps use potash. For more information on this subject, read here.
Q. Is your site secure?
A. Yes, our store is powered by a very reputable processor on a secure server. You'll notice your address bar turn from http to https when you go to the check out page. This means that the checkout process is secure. We also have our own Secure Socket Layer, an added layer of production for you and your personal information.
Q. What is your commitment to the environment?
A. Bubble and Bee is careful to recycle all packaging that comes to us (ie, boxes, packaging the tubs our oils come in, etc) as much as we can. We also only use recycleable or reuseable materials for our containers and packaging. Currently, the majority of the containers we use for our face creams and body butters are post-consumer recycled PET plastic. We are always on the lookout for more recycled materials like these. Although municipal alternative energy sources are not available in our area, we are exploring the option of solar or wind power for our facility. All packing materials that comes to us from our suppliers is re-used or recycled. If you received packing peanuts, bubble wrap, or other plastic packaging in your order, know that we have recycled the from a shipment that we received. We encourage you to pass it on! When we run out of reusable packaging materials, we buy recycled newsprint roll ends from our local newspaper press. These roll ends are short or awkward rolls of paper that the newspaper can't use in their machinery and would otherwise end up in the landfill. We are constantly working on ways to reduce our waste and carbon emissions. If you have an idea for us, please feel free to e-mail us at
info @ bubbleandbee.com.
Q. Do you conduct animal testing?
A. No way! We test our products on us, our friends, and our family. (I guess you could count them as animals...) We may also occasionally send our products out to testing labs. These testing labs are cruelty-free and only test on human subjects.
Q. Do you offer a printed catalog?
A. No. But all of our products are on our website, with everything you'd ever need to know about them including photos and full ingredients lists.
Q. Do you have a brick-and-mortar store?
A. Yes! Although right now it it more of a pick-up window. Visit this page for more info.
Q. Do you offer free samples of your products?
A. No. We make our fresh, certified organic products in small batches by hand. We don't have mass-produced one-time pouches that we can send out to you. We know you'll love our products, and are always working towards offering more sample size products you can buy. Currently, all of our facial care products have sample sizes (Face Cream Sample, Cleanser Sample Pack) our new deodorant creams have sample sizes, and our body butters have sample sizes available.
Q. Is all your packaging BPA-free?
A. Yes! We won't touch the stuff or let it near our products!
Q. Have you ever though of making (fill in the blank)?
We always have numerous products in development and products we want to make. The simple answer is yes, we have thought of making it....toothpaste, mouthwash, men's shaving cream, baby products, make up, sunscreen, perfumes, body washes, facial scrubs, more scents of everything, and we're working on them all. We commonly write updates about our upcoming projects on our blog. There are a number of deciding factors that contribute to if and when a product gets in to production, including customer demand, ingredient availability, safety of ingredients, costs of ingredients, availability of packaging, equipment needed for production, space available in our production and storage facility, graphic design demands, and legalities. If you have a product that you'd like us to make, we'd always love to hear your suggestion. E-mail us at firstname.lastname@example.org.
Q. Do you have a sunscreen? Do you have sunscreen recommendations?
A. Sunblock is one of the most requested products that we're asked for. Unfortunately sunblock is actually considered an over-the-counter drug by the FDA, so we have to put it through an enormous amount of testing. 30,000 dollars worth of testing, actually. We do understand your need for a safe and effective sunblock and are working on this project bit by bit as we can. Someday, we will offer this product. In the meantime, here are our recommendations.
Q. I need help with shampoo.
A. Please visit our shampoo help page!
Q. I need help with Pit Putty.
A. Please visit our Pit Putty help center.
Q. Are your products gluten-free?
A. Everything but our Oatmeal Spice Soap is gluten-free (oats can contain small traces of gluten.)
Q. Are your products vegan?
A. A number of them are. We use beeswax and honey in some products, which some vegans choose to avoid. Products with beeswax or honey are our lip balms, lotion sticks, lotion bars, honey & rosehip facial cleanser, and the beeswax-based deodorant sticks. Shower gels, soaps, pit puttys, face creams, cucumber and pineapple face washes, deodorant sprays, baths salts, salt scrubs, insect repellent, soap nuts are all 100% vegan.
Q. I have a blog and would love to do a review/giveaway with you!
A. Thanks for helping us spread the word! Please send a link to your blog, your readership numbers, and your mailing address to info @ bubbleandbee.com for consideration.
Q. Do your products work?
A. Yes! But you don't have to take our word for it. Visit our testimonials page for numerous unsolicited success stories.