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Frequently Asked Questions

Q. What's your return policy?
A. Yes! We offer a 100% money-back guarantee for all of our products, excluding shipping. If something doesn't work for you, just let us know and we'll either replace the product with something similar, or refund your money. We want you to be as happy as we are with our products, and if you are dissatisfied for any reason please let us know! Click here for the full policy.

Q. Do you use only organic ingredients?
A. We have extensively researched and have only allowed two synthetic ingredients into our products. Decyl polyglucose is contained in our salt scrubs and foaming shampoo kits. Decyl polyglucose is a naturally-derived surfactant (from corn and sugar) that has no known or suspected side effects. As opposed to other synthetic surfactants (surfactants are substances that foam and clean), it doesn't have any contamination concerns, it's highly biodegradable, and it's so gentle it can come in contact with skin at full strength. (We tested it, too!) It currently was awarded a 0 risk score on the Environmental Working Group's Skin Deep website, so we use it when we want to make bubbles where soap won't. At Bubble and Bee, we always want you to have choices. If you choose not to have a product with decyl polyglucose, you can use our bath salts instead of our salt scrubs, and our Clay Shampoo Kit instead of the Lathering Shampoo Kit. The other synthetic ingredient we use is cetearyl olivate and sorbitan olivate contained in our Olive Oil Conditioner Kit. It also scores a 0 on ewg.org, and is derived from organic olives grown in a 200-year-old olive orchard in Italy. If you choose not to use this ingredient, you can opt for our Clay Shampoo Kit, where you will not need to use a conditioner. (Note: We have not yet released our shampoo and conditioner kits. These products will be coming soon.)

Q. Does your deodorant work?
A. Yes! We use it every day! If it doesn't work for you, let us know and we'll replace the product with another scent until you find something that works for you. If you can't find one that works, we'll give you a full refund for the original purchase price. We've offered this guarantee since the beginning, and so far we literally have a 99% success rate!

Q. I want to carry your products in my store. Do you sell wholesale?
A. Yes, just send an e-mail to stephanie @ bubbleandbee.com (omit spaces) for a wholesale application.

Q. Is your site secure?
A. Yes, our store is powered by a very reputible processor on a secure server. You'll notice your address bar turn from http to https when you go to the check out page. This means that the checkout process is secure. For more about our security, click here

Q. What is your commitment to the environment?
A. Bubble and Bee is careful to recycle all packaging that comes to us (ie, the tubs our oils come in, etc). We also only use recycleable or reuseable materials for our containers and packaging. We are working right now to find appropriate bottles made from post-consumer recycled materials. We have recently phased in paper made from stone. It makes less waste water, requires no bleaching, puts out less carbon emissions and no trees die in the process! Although municipal alternative energy sources are not available in our area, we are exploring the option of solar power for our facility. All packing materials that comes to us from our suppliers is re-used or recycled. We do not purchase packing materials. If you recieve bubble wrap or styrofoam popcorn from us, it is material that has been sent to us in the shipments from our suppliers and re-used in your shipment. We encourage you to pass it on! We are constantly working on ways to reduce our waste and carbon emissions. If you have an idea for us, please feel free to e-mail us at feedback@bubbleandbee.com.

New: Our shipping boxes are C2C Certified!

Q. Do you conduct animal testing?

A. No way! We test our products on us, our friends, and our family. (I guess you could count them as animals...) Because the ingredients we use are food-grade, natural and organic ingredients, and because our products are self-preserving, there is no need to test our formulas in a lab setting.

If you have any questions that you'd like answered here, please e-mail me at stephanie@bubbleandbee.com. And make sure to check out my new blog!