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Pit Putty FAQs Q. My Pit Putty is misshapen. Help! Q. My Pit Putty is crumbling all over the place. Help! Q. My Pit Putty won't turn up. It seems like the twist mechanism is broken. Help! Q. My Pit Putty has changed texture. Help! Q. My Pit Putty isn't working. Help!
Q. My Pit Putty is misshapen. Help! A. Because there are no chemical binders like steareth-20 or propylene glycol in the Pit Putty, it is naturally a temperature sensitive product. The only thing holding the arrowroot powder together is organic coconut oil, which which is a 1. Put the lid on your Pit Putty and let it sit upright in a warm area above 76 degrees for a few hours. Then, put your Pit Putty in a cool place (a fridge, by an air conditioning vent, etc) for a while (half hour to an hour). During the warm phase, the Putty should fall back down in to place and even out. Then, during the cool phase, it will set up and be a solid stick. To keep the Pit Putty solid, store it in a place that's below 76 degrees and out of the sunlight. or 2. Use the Pit Putty as a putty. Keep it in a warm place so it stays soft. To apply, break off a small piece and rub it in your underarm with your fingers. Q. My Pit Putty is crumbling all over the place. Help! A. Because there are no chemical binders like steareth-20 or propylene glycol in the Pit Putty, the only thing holding the arrowroot powder together is organic coconut oil. There is nothing wrong with the product. Do not return it. This is the nature of the product. Here are some tips to keep it from crumbling. 1. Do not raise the product more than 1/8th of an inch. 2. Apply gently. Depending on the temperature, this product can be very soft. You don't need to slather it on like a conventional deodorant. You only need one or two gentle swipes. This is probably the biggest thing you can do to keep it from crumbling. 3. Round it off. If your Pit Putty is soft (the warmer it gets, the softer it will be), raise it up and round off the edges with your fingers. Don't be afraid to play with it! If the Pit Putty is a flat surface, the edges will have a tendency to fall off when you apply it, so having a nice dome will lessen that chance. Once you've formed your dome you can put it in the fridge to get it nice and hard. You don't need to store it in the fridge, but if your home is warm, you may want to. Or at least put it by an air-conditiong vent to keep it cool. 4. Experiment with temperature. Some people prefer to put it on when it's warmer, when the Putty is shiny in appearance and soft in texture. Other people prefer to apply it when it's cooler, hard in texture, and matte in appearance. Find out what works best for you by keeping your putty at different temperatures. 5. If all else fails--Use it as a putty. When we first created this product we thought about putting it in a tin and selling it as a cream like product. However, we figured out a way to put it in a tube and it works for most people this way. But if you still can't get it to stop crumbling, you can apply it with your fingers. Just pinch off a small amount and rub in to your underarm. Simple! Don't like dealing with the powder? Our spray deodorants might be the best solution for you. Q. My Pit Putty won't turn up. It seems like the twist mechanism is broken. Help! A. Easy fix! Your Pit Putty is too cold. Warm it up in your hands, or run a hair dryer over it for a few seconds. This will warm up the outside and let the twisting mechanism work again. Keep twisting until it clicks in and starts working. Still not working? Send us an e-mail at stephanie@bubbleandbee.com for instructions on how to return your product and get a replacement at no additional cost. Q. My Pit Putty has changed texture. Help! A. Pit Putty is a temperature sensitive product. Above 76 degrees and it will be shiny in appearance and spongy in texture. Below 76 degrees and it will be hard in texture and matte in appearance. That's because the main ingredient is coconut oil, which is solid below 76 degrees and liquid above 76 degrees. It will work the same at any temperature--it's just a personal preference. Some people like to apply it when it's warm; others when it's cooler. Q. My Pit Putty isn't working. Help! A. You're in luck! We have a special replacement guarantee on our Pit Putty. We will be happy to get you a replacement. First, check out these articles to make sure you're getting the most out of using a natural deodorant. http://www.bubbleandbee.com/deodorants.html http://bubbleandbee.blogspot.com/2008/08/why-work-stinks.html http://bubbleandbee.blogspot.com/2008/03/natural-deodorants.html Still not working? E-mail us at stephanie@bubbleandbee.com and we'll send you a link to a hidden page on our website where you can order your free replacement. For the full guarantee policy, click here.
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