Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order. We have capped your shipping costs to $6. No matter what we pay for shipping, you never pay more than this.
Q. Do you use only organic ingredients?
A. We have extensively researched and have only allowed one synthetic ingredient in our products. Decyl polyglucose is contained in our salt scrubs. Decyl polyglucose is a naturally-derived surfactant (from corn and sugar) that has no known or suspected side effects. As opposed to other synthetic surfactants (surfactants are substances that foam and clean), it doesn't have any contamination concerns, it's highly biodegradable, and it's so gentle it can come in contact with skin at full strength. (We tested it, too!) It currently was awarded a 0 risk score on the Environmental Working Group's Skin Deep website, so we use it when we want to make bubbles where soap won't. At Bubble and Bee, we always want you to have choices. If you choose not to have a product with decyl polyglucose, you can use our bath salts instead of our salt scrubs. There are no other synthetic ingredients in our products.
Q. Does your deodorant work?
A. Yes! We use it every day! If it doesn't work for you, let us know and we'll replace the product with another scent until you find something that works for you. If you can't find one that works, we'll give you a full refund for the original purchase price. We've offered this guarantee since the beginning, and so far we literally have a 99% success rate!
Q. I want to carry your products in my store. Do you sell wholesale?
A. Yes, just send an e-mail to stephanie @ bubbleandbee.com (omit spaces) for a wholesale application.
Q. I want to carry your products on my website. Do you sell wholesale?
A. No. Currently, we only offer wholesale accounts to brick-and-mortar retailers.
Q. Is your site secure?
A. Yes, our store is powered by a very reputible processor on a secure server. You'll notice your address bar turn from http to https when you go to the check out page. This means that the checkout process is secure. For more about our security, click here
Q. What is your commitment to the environment?
A. Bubble and Bee is careful to recycle as much packaging that comes to us as possible (ie, the tubs our oils come in, boxes, packing materials, etc). We also only use recycleable or reuseable materials for our containers and packaging. Although municipal alternative energy sources are not available in our area, we are exploring the option of solar power for our facility. All packing materials that comes to us from our suppliers is re-used or recycled. We do not purchase packing materials. If you recieve bubble wrap or styrofoam popcorn from us, it is material that has been sent to us in the shipments from our suppliers and re-used in your shipment. We encourage you to pass it on! We are constantly working on ways to reduce our waste and carbon emissions. The shipping boxes we use are C2C Silver Certified. And of course, through we are dedicated to bringing you responsible, non-toxic products that don't hurt you or our aquatic friends downstream. If you have an idea for us, please feel free to e-mail us at feedback@bubbleandbee.com.
Q. Do you conduct animal testing?
A. No way! We do not test or comission the testing of anything on animals. We test our products on us, our friends, and our family. (I guess you could count them as animals...) Because our ingredients are food-grade, natural and organic, and have been used safely for hundreds of years, there is no need for testing.
If you have any questions that you'd like answered here, please e-mail me at stephanie@bubbleandbee.com. And make sure to check out our blog!
Q. Do you offer a printed catalog?
A. We're always expanding and changing our product line, so a printed catalog isn't feasible. Also, printed catalogs create paper-waste & carbon emissions. Save a tree; use our website!
Q. Do you offer free samples of your products?
A. We make everything by hand, and because our costs of ingredients are much higher than non-organic chemical-based brands, it's not feasible for us to send out free samples.
Q. I have a question about Pit Putty.
A. Visit our Pit Putty Help Page.
Q. I have a question about your shampoo.
A. Visit our shampoo help page.
Q. What's your most effective deodorant?
A. Visit our deodorant help page.
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