Store Policies

We know you'll love our wide selection of organic and natural bath and body products just like these people! Please read our general return policy below. For our special deodorant guarantee, please scroll down to the "deodorant guarantee." 

General Returns / Exchanges

We are happy to exchange your products or give you a refund of the purchase price of any unopened item (not including shipping). Just notify us in writing within thirty (30) days of your purchase at stephanie @ bubbleandbee.com and we will exchange the product or give you a refund for the purchase price of the item on any unopened item. We cannot return opened or used items, as we cannot resell them. All of our products are hand-made, and most of them are organic.   We don't have the profit margins that a larger chemical-based company would to accept returns of opened items. 

You are responsible for all shipping costs associated with an exchange unless the product has been found to be defective.  We reserve the right to not approve a return or exchange based on the condition of the item when it returns to us.

Deodorant Guarantee / Exchange Policy

Our deodorant comes with a satisfaction guarantee. We feel it is extremely important to use a truly natural deodorant and not have to resort to chemicals, so we go the extra mile to help you find just the right product.

If the first deodorant you try from us doesn't work for you, we're happy to help you find a second, or even third one that does. Send us an e-mail to stephanie@bubbleandbee.com and tell us your issue. We have found that if one deodorant doesn't work for you, another one will. So, the first thing we do is send you an alternate combination of bacteria-fighting essential oils or method of delivery (spray vs. stick) of your choice. All you pay is the shipping (which we don't upcharge). If the replacement product doesn't work for you, we repeat the process until you're absolutely thrilled. We cannot offer a money-back return of an opened personal care item like deodorant. We will, hoewver, send you a replacement to try. If you ordered more than one deodorant, we will accept any unopened / undamaged items and give you a refund excluding any shipping charges associated with the return. You must have a return authorization.

We are confident in our products, test them and use them ourselves every day with no exceptions. Everyone's body chemistry is different and what is right for you won't be right for others. Sometimes you'll get it right on the first try, and sometimes it may take some searching. Whatever the journey is, we will help you along the way to find the perfect product for you!

We handle our deodorant exchange policy on a single item basis. For example, say you bought a Truly Herbal Spray and a Lemongrass Rosemary stick and neither worked for you. First we'd find out what delivery method you prefer, stick, spray, or putty. Then, we'd give you our suggestions and you would choose your replacement for the Truly Herbal Spray and repeat the process until we find something that works for you. After we've found a suitable replacement, if it's still within 30 days of your original purchase, we would then start send you a replacement for the Lemongrass Rosemary stick.

See our deodorants
Deodorant Detox Period
How clothing affects your smell
Diet and body odor
Ingredients to Avoid

Defective Items

If a product you have received is defective, we will be happy to replace it and cover all shipping costs. All defective item returns will need a return authorization.  E-mail us and tell us about your defective product and we will send you instructions for sending it back.

Shipping

Most orders ship within 48 hours. We send most packages through the US Postal Service. You will be supplied a tracking number for your order and can follow its progress to your location online. We cannot be responsible for damages that occur in shipping, however, we package our shipments very carefully to avoid problems. If you have a question about your order, please don't hesitate to contact us at ..... stephanie@bubbleandbee.com.

Standard orders are shipped via "ground" service and will reach you 2 to 5 business days from the time they leave our facility. If you would like expedited shipping, please e-mail us at stephanie@bubbleandbee.com for a customized quote. We can offer overnight, three day and two day expidited shipping.

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